Terms & Conditions
- Acceptance of Terms
By accessing and using www.penelopearchive.com (hereafter referred to as "the website"), you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using the website.
- Sales
All sales made through the website are final, except in cases where the product arrives damaged. In the event of a damaged product, please contact us at info@penelopearchive.com within 15 days of receiving the product to initiate the return and replacement process.
- Intellectual Property and Copyright
All content on the website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Penélope Archive S,L. and is protected by international copyright laws. The use of any content from the website, without explicit written permission, is strictly prohibited.
- Shipping and Customs Responsibilities
Please note that the shipping price does not include local import taxes, which may apply to shipments destined for countries outside the European Union. These expenses are not the responsibility of the brand and must be borne by the recipient of the parcel. Regrettably, we have no control over these charges and cannot provide an estimate, as customs policies and import duties vary by country.
The customer may assume full responsibility for all postal charges, return shipment costs, customs fees, and handling charges if they decline to accept a parcel due to import duties or taxes.
- Privacy Policy
Your use of the website is also governed by our Privacy Policy. By using the website, you acknowledge and agree to the terms outlined in our Privacy Policy, which can be found below:
This Privacy Policy outlines how Penélope Archive S,L. collects, uses, and protects the personal information you provide when using the website.
- Information We Collect: We may collect contact information, order information, and usage data.
- How We Use Your Information: We use the collected information to fulfil orders, provide customer service, improve the website, and send periodic emails.
- Protection of Your Information: We are committed to ensuring the security of your personal information.
- Sharing Your Information: We do not sell, trade, or otherwise transfer your personal information to third parties.
- Cookies and Tracking: We use cookies to enhance your experience on the website.
- Your Consent: By using www.penelopearchive.com, you consent to our Privacy Policy.
- Changes to the Privacy Policy: We reserve the right to modify this Privacy Policy at any time.
- Contact Information: For any inquiries or concerns regarding our Privacy Policy, please contact us at info@penelopearchive.com.
Last updated: 24/01/2024
- Modifications to Terms & Conditions
Penélope Archive S,L. reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms regularly to stay informed of any updates.
- Contact Information
For any inquiries or concerns regarding these terms and conditions, please contact us at info@penelopearchive.com.